Return & Refund Policy
Effective Date: October 5, 2024

At Aromaverse.pro, we are dedicated to delivering high-quality products and ensuring customer satisfaction. Please review our Return and Refund Policy below to understand your rights and obligations when requesting a return or refund.

1. Return Eligibility

We accept returns within 7 days of delivery under the following conditions:

  • The product packaging is unopened and untampered.

  • The product is damaged, or you received the wrong item.

2. Return Procedure

To initiate a return, please follow these steps:

  • Notify Us: Email us at info@aromaverse.pro within 7 days of receiving your order to request a return.

  • Original Condition: Products must be returned sealed and unused, in their original packaging.

  • Return Shipping: Customers must return items using a registered courier service with tracking to ensure safe and verified delivery.

3. Refund Policy

If the return meets the eligibility criteria:

  • Refund or Replacement: You will receive either a full refund or a replacement product, based on your preference.

  • Refund Method: Refunds will be issued to the original payment method used during purchase.

  • Processing Time: Refunds typically process within a few business days but may vary depending on your payment provider.

  • Non-Refundable Charges: Please note that shipping and handling fees are non-refundable.

  • Refusal Rights: We reserve the right to refuse returns if the product appears to be used, opened, or tampered with.

4. Additional Terms

  • No Refund Items: Some products may be marked “No Refund” or “No Cancellation.” This will be clearly stated prior to purchase.

  • Return Condition: Customers are responsible for ensuring products are returned in the same condition as received. We are not liable for any damage during return transit.

5. Contact Information

If you have any questions or need assistance with a return, please contact us:

Thank you for choosing Aromaverse.pro. Your trust and satisfaction are important to us.