Aromaverse.net Cancellation Policy

Effective Date: 10/5/2024

At Aromaverse.net, we understand that sometimes you may need to cancel an order. Please read our cancellation policy carefully to understand the conditions under which cancellations will be accepted and how the process works.

Cancellation Policy

  • Timeframe for Cancellation: Customers can cancel their order within 24 hours of placing it.
  • How to Cancel: To cancel an order, please contact us as soon as possible at:
    • Email: info@aromaverse.pro
    • Phone:  (+971) 565900901
    • Provide your order number and reason for cancellation.
  • Refund Process: If the order is cancelled within the 24-hour period, a full refund will be processed back to the original payment method used by the customer.
  • Processing Time: Please allow up to 45 days for the refund transfer to be completed, depending on the issuing bank of the credit card.
  • Non-Cancellable Orders: Orders cannot be cancelled if they have already been processed and shipped. In such cases, please refer to our Return Policy for further instructions.

Important Notes

  • Clear Communication: It is essential that the no refund or no cancellation policies, if applicable, are clearly communicated to cardholders before the purchase decision is made to prevent misunderstandings and disputes.

Contact Us

If you have any questions about our Cancellation Policy or need assistance with cancelling your order, please contact us at:

  • Email: info@aromaverse.pro
  • Phone:  (+971) 565900901
  • Address: IFZA BUSINESS PARK, DDP DUBAI UAE.

Thank you for shopping with Aromaverse.net. We appreciate your business and are dedicated to providing you with the best customer service.